Refund policy

14-day right of withdrawal

If you are a consumer, you can withdraw from a credit purchase within 14 days of the payment, without giving a reason.

At checkout you ask us to make the credit available immediately. So if you withdraw, you pay only for what you already used, and we refund the unused part of that top-up. Example: you top up $10 and use $3 within 14 days; you get $7 back.

Which credit is used first

Free and promotional credit, including the welcome credit, is used first. After that, paid credit is used in the order you bought it, oldest first.

Example: $1 is left from an earlier top-up and you add $5, so you have $6. If you then use $5, the older $1 and $4 of the new top-up are used. The remaining $1 of the new top-up can still be refunded.

After 14 days

Credit does not expire, so you can keep using it. After 14 days we do not refund unused credit, except in these cases:

• a duplicate, unauthorized or failed charge;
• a fault on our side that stops you from using the credit and that we cannot fix;
• you close your account: write to us before you delete it and we refund your unused paid credit (free credit is not paid out);
• any other case where the law requires a refund.

What is not refunded

Free, promotional and test credit, including the welcome credit; credit already used for AI work; and credit removed because a payment was reversed by your bank.

How to ask for a refund

Write to support@cvrevise.com from the email address of your CVRevise account. Include the payment date or the payment reference shown on your balance page.

We confirm your request within 5 business days and send the refund within 14 days of your withdrawal at the latest, to the original payment method through Stripe. Your bank may need a few more days to show it.

You can use this text: “To support@cvrevise.com: I withdraw from my contract for CVRevise credit bought on [date] for [amount]. Account email: [email]. Name: [name]. Date: [date].”

Disputes and chargebacks

Please write to us before you open a dispute with your bank; most problems are solved faster this way. While a dispute is open the disputed amount is held, and credit from a reversed payment is removed from your balance.

Payment provider

Payments are processed by Stripe. For payments marked “Sold through Link”, Link (a Stripe service) is the reseller and may also handle refund requests under its own rules.

Contact

Write to us at support@cvrevise.com